Refund policy

We have a 10-day replacement policy, which means you have 10 days after receiving your item to request a replacement.

To be eligible for a replacement, the issues with the item but me directly caused by production or handling of the seller. Nifty Scents Candle Co. is not responsible for issues caused by improper package handling and your local post office will need to be contacted. You’ll also need the receipt or proof of purchase and a detailed description of why the replacement is warranted. 

To start a return, you can contact us at niftyscentscandleco@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at niftyscentscandleco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 3 business days following receipt of the item to request replacements. 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products with custom labeling or made to order items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The only acceptable exchanges are those that need to happen due to the mistake of the seller. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.